Terms and conditions

  • It is the customers’ responsibility to keep animals and children away from rodenticides and insecticides.
  • To maximise the effectiveness of our treatments, please read our advice on preparing for visits on the relevant pest info pages.
  • If we are not able to carry out treatments because customers have not prepared for our visits, then we may charge a call-out fee.
  • If we cannot access the property at the arranged time to carry out the treatment, for example because nobody is in, then we may charge a call-out fee.
  • While we are always very careful when working in customers’ homes and businesses, customers should take reasonable steps to protect their property before a visit. For example, remove valuable or breakable items if you think they may be at risk during treatment.
  • We will always try to carry out pest control treatment unless we believe it will endanger other species.
  • If you are unable to keep an arranged appointment, it’s your responsibility to contact us to monitor or safely remove any poisons that have been left on your premises.
  • Bait boxes will be removed after the treatment is completed, unless specified by the technician.
  • Bait boxes and traps remain the property of Masons Pest Control Ltd.
  • In the highly unlikely case of accidental poisoning, please seek urgent medical attention, or in the case of animals a veterinary surgeon.
  • Please ring our office on 0208 9776894 if in any doubt about the treatment carried out or the poison used.
  • We hope you’re satisfied with our service. However if for any reason you’re not then please make complaints by phone within 48 hours of the initial treatment, and in writing within one week.
  • The safe use of pesticides and rodenticides in the UK is covered by statutory controls. By law, all operators must be adequately trained and carry out a specific hazard/risk assessment before they use any pesticide and rodenticide. All pesticides and rodenticides must be used in accordance with approvals granted by government ministers following independent assessment by expert scientists.